Assisi Jewels ships worldwide, except for Russia. If you are located in Russia, you will need to set an address from a different Country.

SHIPPING WITHIN ITALY

All purchased items are delivered within 24 hours* of placing the order (48/72 hours* Sicily and Sardina). The charge for this service with BRT express courier is € 9.00 (no limit applies on the number of the items purchased). There is not charge for orders above € 99.00

SHIPPING WITHIN EUROPE

All purchased items are delivered within 24 hours* of placing the order. The orders are delivered by a number of express couriers UPS, FedEx or TNT depending on the area. The shipping has a cost that varies according to the destination (no limit applies on the number of items purchased). There is no charge for orders above € 399.00

SHIPPING WORLD WIDE

All purchased items are delivered within 48/72 hours* of placing the order. The orders are delivered by express courier. The shipping has a cost that varies according to the destination (no limit applies on the number of items purchased). There is no charge for orders above € 399.00

GENERAL SHIPPING REGULATIONS

*All efforts are made to respects the delivery times mentioned above which are in accordance with the Italian Consumer Law no. 54 of the Codice del Consumo (Consumer Laws). However, in the event that the item the customer has purchased online via the catalogue should not be in stock at the warehouse, Assisi Jewels will contact the customer immediately to advise them and offer to refund the customer any monies paid or reach a mutual agreement on a new delivery date pending the availability of the item purchased. As such Assisi Jewels is indemnified from any claim of compensation.




RIGHT TO WITHDRAW

In accordance with the provisions of Art. 5 of Italian Law Decree no. 185/99, the Customer has the right to withdraw from the sales agreement within 10 working days of receipt of the goods purchased.
In this case, the Customer must send Assisi Jewels a fax, or e-mail (the latter to assisi@assisijewels.com).

This notice of withdrawal must specify the purchase order number and the Product identification code.

The Customer must return the Products purchased, intact and complete (including original packaging) to Assisi Jewels at the following address, no later than 10 (ten) working days as from receipt of the Products purchased.

Assisi Jewels Via San Francecso 14, 06081, Assisi (PG), Italy
It is compulsory to use the Return Form.

Solely for the purpose of calculating expiry of the stated terms of 10 (ten) working days, the Products are intended as returned at the time at which they are delivered to the courier or accepting post office.

The right to withdraw may be exercised for all Products purchased.
It may not be exercised only in relation to part of the goods ordered.

The additional charges, such as the cost of the cash on delivery service (only for Italy), delivery by appointment, payment fees (if made via PayPal) and the costs of return shipping (if carried out by ASSISI JEWELS), will be excluded from the reimbursement of the returned goods.

For returns requested from non-EEC countries, the cost of customs duties for the return of the goods will be excluded from the reimbursement of the returned goods.

If there is a request to cancel the order with destination to non-EEC countries, if the goods have not been shipped, a refund will be made net of payment commissions (if made via PayPal); if instead the goods have been shipped, shipping costs, any customs duties and payment commissions will be retained (if done via PayPal).

RETURN TERMS AND CONDITIONS

The Products must not have been worn, washed or altered and must not show any signs of use.

    -Each Product must be returned including all original packaging and accessories received together with the order which are considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way.

    -In the event that the customer receives defective goods, or that errors occur in shipments by Assisi Jewels, it is required to follow the same instructions above. Assisi Jewels reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its headquarters.
    -All returned Products are inspected and must comply with all the parameters listed in the return procedure. Assisi Jewels reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy.
    -Assisi Jewels reserves the right to refuse unauthorized returns. However, the acceptance of such returns involves a charge equal to 10% of the value of the returned goods.
    -The withdrawal is not allowed for customized products, for products out of production and for products not in stock at the time of purchase and specifically ordered from the manufacturer.